Product documentation is vital for customers to understand and use a company’s product. I believe that product documentation should sound like it was written by, and for, a human. It should be natural, purposeful, and a credible guide. Well-written documentation engages customers and reduces customer support contacts.

HELP DOCUMENTATION

At eBay, I managed, created, and edited help pages. These help pages were linked to the product UI content and designed to assist customers that needed additional product information.

 

 

TECHNICAL DATASHEETS

As the senior communications manager at Fairchild, I created and edited product datasheets and field notes.

 

 

 

 

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NOVELL TECHNICAL JOURNALS

As the lead technical editor at Novell, I wrote, edited, and published articles for AppNotes and DevNotes, the company’s two monthly technical journals.

 

 

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NOVELL PRODUCTS

As the senior content lead at Novell,

I created manuals for the company’s line of NetWare products, including Novell Directory Services. I also completed the training to become a Certified Novell Engineer (CNE).

 

 

 

 

 

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